Though I mentioned my WEBS order yesterday, I didn’t really expect anything to come of it. I certainly didn’t expect Kathy from WEBS to find that post and leave a comment on it, saying that I was indeed entitled to the discount, and to please email her so everything can be straightened out. How absolutely amazingly awesome is that? …and not five minutes after I emailed back, I got an email confirmation of the refund to my account.
I’m quick to complain about poor customer service, but I’m also quick to proclaim when a company is doing something right. I’ve only had fantastic experiences with WEBS and I cannot *wait* until I get the chance to make my pilgrimage to the Mecca of yarn.